Privacy Policy
BETTER THAN THE BANK – PRIVACY POLICY
Last updated: June 4, 2026
Better Than The Bank ("Better Than The Bank," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://betterthanthebank.ca, use our client portal at https://app.betterthanthebank.ca (together, the "Website"), or apply for or use our loan products and services (the "Services").
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using the Website or Services, you consent to the practices described in this Privacy Policy.
1. WHO WE ARE
Better Than The Bank is a licensed Canadian broker that arranges small-dollar consumer loans for residents of Ontario and British Columbia (Ontario Payday Loans Act Licence #4741631).
Registered address: 21 King St. W, 5th Floor, Hamilton, ON L8P 4W7.
Phone: 1-855-999-2882.
Email: [email protected].
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
(a) Identity and contact information: your name, date of birth, residential address, email address, and phone number.
(b) Financial and banking information: bank account details, transaction and account history, income and employment information, and information needed to disburse funds and collect repayments.
(c) Credit information: credit scores, credit reports, and related information obtained from consumer credit reporting agencies.
(d) Application and loan information: the amount you request, loan and repayment details, payment history, and communications with us.
(e) Technical and usage information: your IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and analytics tools when you use the Website.
(f) Communications: information you provide when you contact us, complete a form, or correspond with our support team.
You are not required to provide your personal information, but if you do not, we may be unable to process your application or provide the Services.
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information:
(a) directly from you when you apply for a loan, create a portal account, fill out a form, or contact us;
(b) automatically through cookies and analytics tools when you use the Website;
(c) from secure third-party service providers, including bank-connection and income-verification services (for example, Flinks) that allow you to securely connect your bank account so we can verify your identity, income, and banking information; and
(d) from consumer credit reporting agencies and other third parties as permitted or required by law.
4. HOW WE USE YOUR INFORMATION
We use personal information to:
(a) verify your identity, income, and banking information;
(b) assess, process, approve, or decline your loan application;
(c) arrange, fund, administer, and service your loan, including disbursing funds and collecting repayments;
(d) obtain and report credit information to and from credit reporting agencies;
(e) communicate with you about your application, account, and the Services;
(f) detect and prevent fraud, manage risk, and protect the security of our systems and customers;
(g) comply with our legal, regulatory, and licensing obligations;
(h) operate, maintain, analyze, and improve the Website and Services; and
(i) with your consent, send you marketing communications about products and offers that may interest you (you may opt out at any time).
5. CONSENT
By providing your personal information and using the Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. When you apply for a loan, you specifically authorize us and our service providers to verify your information and to obtain and report credit information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at [email protected]. Withdrawing consent may prevent us from providing some or all of the Services, and does not affect any processing already carried out or required to administer an existing loan or meet our legal obligations.
6. HOW WE DISCLOSE YOUR INFORMATION
We may share your personal information with:
(a) Lenders and funding partners involved in arranging or funding your loan.
(b) Service providers that perform functions on our behalf, including:
- bank-connection and income/identity verification providers (for example, Flinks);
- payment processing providers that disburse funds and collect repayments (for example, Zumrails, including via Interac e-Transfer and electronic funds transfer);
- hosting, IT, security, and analytics providers (for example, Google Analytics / Google Tag Manager); and
- communications, customer support, and collections providers.
(c) Credit reporting agencies, to obtain credit information and to report your loan and repayment activity.
(d) Legal and regulatory authorities, where required or permitted by law, including to comply with our licensing obligations, respond to legal process, or protect our rights, property, or safety and that of others.
(e) Parties to a business transaction, such as in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
We require our service providers to protect personal information and to use it only for the purposes for which it was disclosed. We do not sell your personal information.
7. THIRD-PARTY SERVICE PROVIDERS AND DATA LOCATION
Some of our service providers may store or process personal information outside your province or outside Canada. Where this occurs, your information may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, and government authorities. We take reasonable steps to ensure that any service provider handling your information provides a comparable level of protection.
8. COOKIES AND ANALYTICS
The Website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve our Services. We use tools such as Google Analytics and Google Tag Manager to understand how visitors use the Website. You can control or disable cookies through your browser settings, although some features of the Website may not function properly if cookies are disabled.
9. SAFEGUARDS AND SECURITY
We use physical, organizational, and technical safeguards designed to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. This includes high-level encryption of information transmitted through our application process. While we take these measures seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. RETENTION
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, accounting, and licensing obligations. When personal information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.
11. YOUR RIGHTS: ACCESS AND CORRECTION
Subject to applicable law, you have the right to:
(a) access the personal information we hold about you;
(b) request correction of inaccurate or incomplete information; and
(c) withdraw consent, subject to legal and contractual restrictions.
To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law. In limited circumstances, we may be unable to provide access to certain information (for example, where it would reveal another person's information or is subject to legal privilege), and we will explain the reason where permitted.
12. PRIVACY OFFICER AND COMPLAINTS
If you have questions, concerns, or a complaint about how we handle your personal information, please contact our Privacy Officer:
Privacy Officer
Better Than The Bank
21 King St. W, 5th Floor
Hamilton, ON L8P 4W7
Phone: 1-855-999-2882
Email: [email protected]
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or the privacy regulator in your province.
13. CHILDREN'S PRIVACY
The Website and Services are intended for adults who meet our eligibility requirements. We do not knowingly collect personal information from anyone below the age of majority in their province of residence.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes are effective when the updated policy is posted to the Website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.
15. CONTACT US
Better Than The Bank
21 King St. W, 5th Floor
Hamilton, ON L8P 4W7
Phone: 1-855-999-2882
Email: [email protected]